Fee Changes from 12 October 2020

We celebrated our fourth anniversary on September 12th, 2020. It does not seem so long ago that we opened our doors with 1 GP and 1 Nurse and what an incredible journey it has been since then. Today we have grown to 9 GPs, a GP registrar, 3 Nurses, an Admin team, Specialists, and Allied Health providers dedicated to providing the highest quality health care to you, our patients. We are so grateful that you have trusted us along the way with the health of you and your family.

From inception, our goal was and still is, to provide the highest quality health care with a focus on preventative health care and chronic disease management. We aimed to provide this in a way that was affordable and accessible to all in the community. We thank you for your patience with us while we navigated all the many challenges, we have faced along the way.

As we enter our fifth year, we are faced with navigating one of our most significant challenges so far. That is to create a sustainable business that will last long into the future and continue to achieve our overarching goals of high quality, affordable and accessible healthcare. On the backdrop of a ten-year freeze in Medicare rebates and increasing business costs, we are facing our most significant challenge yet. To sustain and build on what we have achieved so far, we must be able to recruit and retain the highest quality GPs, Nurses and Admin staff. We must also be able to achieve financial security so that we can invest in the practice to continuously improve the service that we offer to you, our patients.

From October 12th 2020 some of the doctors at the practice will introduce private billing for their consultations. A list of these private-billing GPs can be found below. The rest of our GPs will continue to offer bulk billing consultations for those who wish to avail of this.

For the patients of the privately-billing GPs, they will continue to bulk bill children aged 15 and under, Health Care Card holders, Aboriginal and Torres Strait Islander patients and DVA patients. They will also offer significantly discounted rates for Pensioners and Students who hold valid Pension and Student cards. All Telehealth and telephone consultations for follow up of test results etc. will continue to be bulk billed. If any patient is experiencing financial hardship, then please do discuss this with your treating Doctor as temporary exemptions are at the discretion of the Doctor.

Why do we charge a fee for medical services?

At Vitalis Family Medical Practice the quality care that you receive is a product of the dedication and expertise of our staff and a modern, well-equipped facility.

Current and previous governments have failed to regularly increase the Medicare rebates. This means Medicare rebates have never kept pace with the cost of living and have never covered the true cost of delivering quality medical care.

A fee is now being introduced but we are aiming to keep your overall ‘out of pocket” expense to a minimum.

We are conscious that some of our patients are unable to afford the fee; therefore, we continue to offer bulk billing to children under the age of 16 and Concession Card Holders. We will also continue to bulk bill patients of Aboriginal and Torres Strait Island background on the basis that they attend for their regular health assessments.

This change is required so that Vitalis Family Medical Practice can continue to provide you and your family with high quality healthcare whilst also covering the ever increasing costs of running a business in Sydney especially while under a Medicare freeze environment.

Vitalis Family Medical Practice has chosen to continue to subsidise your healthcare by setting our fees lower than the current recommended fee schedule set by the Medical Association of Australia (AMA). Please see fee schedule below for details.

  • Privately-billing doctors
  • Dr Conor McCaffrey
  • Dr Annette Roberts
  • Dr Anish Ahmed
  • Dr Sara Yousaf
  • Bulk-billing doctors
  • Dr Neel Patel
  • Dr Torquil Duncan-Brown
  • Dr John Sykes
  • Dr Brian Thomas Flynn
  • Dr Omar Salem

WorkCover or Traffic Accident patients

Vitalis Family Medical Practice welcomes WorkCover and Traffic Accident Commission (TAC) patients. However, you will be responsible for any fees related to your claim until you have a claim number approved by WorkCover or TAC. After payment, you will be issued with a receipt that you can take to your employer for reimbursement. Once approved, Vitalis Family Medical Practice will follow up your claim directly with WorkCover and TAC.

Additional fees

In order to cover the cost of providing highly skilled staff, supplies and equipment for procedures, Vitalis Family Medical Practice has set private fees for procedures based on the length of time, complexity of the treatment, and supplies and equipment required.

All fees will be discussed by the treating GP or one of our team members prior to commencing any procedures.

The cost and administration of travel or other vaccines have set fees based on the specific requirements. Please speak to any of our team for the price of any of our vaccines.

Is there a charge if I need my doctor to sign a form?

Medicare considers some government forms to be eligible for completion during a consultation and can be bulk billed. In all other circumstances completing and signing forms will incur an additional fee, which will not be eligible for a Medicare rebate. When making an appointment, please let our reception team know which form you want to complete with your doctor to allow enough time and for information about any fees.

Making payment

Vitalis Family Medical Practice accepts payment via cash, EFTPOS or credit and an immediate Medicare rebate (if applicable) is accessible through our payment facility. Payment can also be made over the phone by credit card for invoices or non-attendance items. Speak to our team for more information.

Fees should be paid immediately and accounts not paid on the day will incur a $10 accounting fee. No further appointments can be made while fees are outstanding. If you are experiencing financial hardship, please speak to one of our team at your earliest convenience.


These fees are subject to change - please check



Your Contribution

Private consults Level B* - Short appointment




Private consults Level C* - Long appointment




Private consults Level D* - Extra long appointment




Home Visit Level B** (Short appointment)




Home Visit Level C** (Long appointment)




Home Visit Level D** (Extra long appointment)




Pre-employment medical /Commercial driving

$150 per 30 mins***


150 per 30 mins

Insurance claim forms

$20 per 5 mins***


$20 per 5 mins

Access to records




Photocopying per sheet/copies of reports

$38 (for 33 pages or less)
An additional $1.40 per page
if more than 33 pages
(plus GST).


$38 (for 33 pages or less)
An additional $1.40 per page
if more than 33 pages
(plus GST).

Same day repeat prescription or referral****




Non-urgent repeat prescription or referral****




* These fees (which are variable depending on the time seen) are also applicable to patients seen on Saturdays except for:

  • Patients under 16 years of age
  • Concession card holders
  • Patients of Aboriginal and Torres Strait Islander background on the basis they attend their regular health assessments.

** All home visits will be charged privately. However, at the doctors’ discretion they may be bulk-billed if the patient fulfils all of the following criteria:

  • Health care card
  • Is housebound
  • And the visit is deemed medically necessary

*** Or part thereof

**** Fee may be waived if patient attends; a $1 surcharge is applicable if posting is required.

  • Queen's University Belfast
  • University of New South Wales
  • University of Syndey
  • Kings College London